Refund Policy
- All of our products have been thoroughly tested by our highly professional Designers.
- We don’t provide refunds for technical issues(Software problems, Operating system issues). If you face these problems you can mail us support[at]graphicsmartz.com. We will reply ASAP.
- You should provide us with a video of the error so we can improve our services and help us to understand where the actual error is.
- Refunds may take up to 7 business days because of technical issues.
- Using the refunded product is illegal and extreme violence of copyright.
We are unable to process refunds in the following situations:
- You (or your client) no longer need the purchased product.
- You found another product you like better, or you’ve changed your mind about your purchase.
- You don’t have sufficient expertise to use the product.
- You don’t have the correct software (described in the listing) to open and edit the product.
- You bought an item on accident, and our system shows that the product was downloaded.
- You feel that the item is of low quality.
- You are having trouble downloading the product because your internet is not fast enough, is not stable, cannot handle a large download or similar issues related to your internet service.
- You claim the item is experiencing a technical issue, but are unable or unwilling to provide sufficient evidence for the technical issue.
